Frequently Asked Questions
Everything you need to know about your OSIM experience.
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and in unused condition to qualify for a full refund.
Do you offer warranty on your electronic products?
Yes, all OSIM electronic devices come with a standard one-year manufacturer's warranty that covers defects in materials and workmanship.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly. If you need to change or cancel your order, please contact our customer support team within 1 hour of placement for the best chance of interception.