Returns & Exchanges

At OSIM, we stand behind the quality of our wellness products and offer a 30-day return policy to ensure your complete satisfaction with every purchase. If you are not entirely happy with your item, you may return it in its original condition for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number and the reason for the return to receive an authorization code.

• 2.
  Pack Securely

  Place the product in its original packaging, ensuring all accessories, manuals, and promotional items are included to qualify for a full refund.

• 3.
  Label and Ship

  Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 7 to 10 business days back to your original payment method.